Shipping policy

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the exact shipping cost during checkout before completing your purchase. We ship via FedEx and USPS.

Processing & Delivery Times

Processing Time: Most in-stock orders ship within 1-2 business days
Drop Shipped Items: Most Tomahawk Live Trap items and some items from other vendors require additional processing times. When such times exceed 7-10 business days, we will send you an email to update you on expected ship times.
Shipping Time: 3-7 business days for standard shipping once processed
Delivery Time: 4-9 business days
Expedited Options: Available at checkout for faster delivery

Note: Some items ship directly from manufacturers and may require additional processing time. These items are clearly marked on the product page.

Shipping Locations

We ship to all 50 U.S. states and Canada. International shipping is not currently available.

Back-Orders

If an item becomes out of stock after you order, we will:

Notify you immediately
Ship all in-stock items right away at no additional cost
Ship remaining items as they become available at no additional shipping charge
You may cancel back-ordered items at any time for a full refund

Inspect Your Shipment

Important: Inspect all merchandise immediately upon delivery, even if the box appears undamaged. Cardboard can spring back into shape while metal products inside may be damaged.

If Items Are Damaged:

Before signing: Note "DAMAGED MERCHANDISE" on the delivery receipt
FedEx/UPS shipments: Contact us immediately at 701-335-8144
Freight shipments: Note damage on freight receipt and contact the carrier within 2 business days, then contact us at 701-335-8144

Do not use damaged items - keep them in original packaging, new and unused.

CONTACT INFORMATION

Humane Innovations LLC
Address: 797 Four Mile Run Road
Ligonier, PA 15658
Phone: 701-335-8144
Email: info@humaneinnovations.com