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Refund policy

30-Day Return Policy

Unused items may be returned within 30 days of delivery for a full refund or exchange.

To initiate a return:

We can provide a prepaid return label or schedule FedEx pickup ($15 pickup fee applies).

Refund Details

  • Original shipping charges are non-refundable
  • Return shipping costs will be deducted from your refund
  • Refunds processed within 7 business days of receiving returned items

Non-Returnable Items

  • Used items
  • Custom-made products (non-returnable and require full payment before manufacturing begins)

Refused Deliveries

Refusing delivery of undamaged merchandise will result in:

  • A 20% restocking fee
  • Deduction of all shipping costs
  • Credit to your account for the remaining balance

CONTACT INFORMATION

Humane Innovations LLC
Address: 797 Four Mile Run Road
Ligonier, PA 15658
Phone: 701-335-8144
Email: info@humaneinnovations.com