Privacy Policy

Effective Date: January 15, 2026

1. Introduction

Welcome to Humane Innovations LLC ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.humaneinnovations.com (the "Site"), make purchases through our platform, and interact with our SMS marketing program. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information: When you make a purchase or register on our Site, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment information. If you opt-in to our SMS marketing program, we will collect and store your mobile phone number.

Technical Data: We collect information about your device, browser type, IP address, and usage patterns when you interact with our Site. This data helps us improve our services and provide a better user experience.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our Site and hold certain information. Humane Innovations's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS to customers who have opted in to our SMS program. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To process and fulfill your orders.
• To communicate with you regarding your order, updates, or promotional offers via email and SMS (if you've opted in).
• To send SMS marketing messages, including promotional offers, product updates, and abandoned cart reminders to subscribers who have provided consent.
• To improve our website and customer service.
• To detect and prevent fraud or other unauthorized activities.
• To comply with legal obligations and enforce our terms and conditions.

SMS Marketing Program: If you opt-in to receive SMS messages from us, we will use your mobile phone number to send you text messages about promotions, special offers, order updates, and abandoned cart reminders. Message frequency varies. Message and data rates may apply. You can opt-out at any time by replying STOP to any SMS message.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

Service Providers: We may share your information with trusted third-party service providers (including Klaviyo for email and SMS marketing services) who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.

SMS Opt-In Data Protection: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver SMS messages through our authorized service providers.

Legal Compliance: We may disclose your information when required by law or in response to legal processes, such as a court order or subpoena.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

5. Security of Your Information

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Choices and Rights

You have the right to:

• Access and update your personal information by logging into your account.
• Request the deletion of your personal data, subject to certain exceptions.
• Opt-out of receiving marketing communications from us by following the unsubscribe link in our emails.
• Opt-out of SMS marketing at any time by replying STOP to any text message. You may also text HELP for assistance.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked sites you visit.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The changes will be effective as of the "Effective Date" listed at the top of this policy.

10. Contact Information